Expertise

What we do and how we work with clients

Elgin & Co. are communication and (heritage) tourism experts who with destinations and organisations on optimising their (strategic) communications for the purpose of responsible tourism and visitor experience development, preserving cultural and natural heritage, reputation management, stakeholder engagement, content and conversation strategy and planning.

We feel privileged to have (had) the opportunity to work with organisations such as the World Tourism Organization (UNWTO), UNWTO Themis, European Travel Commission (ETC), UNCTAD; Hotelschool The Hague, Rotterdam School of Management / Erasmus University and other educational institutions; various DMOs and governmental organisations.

UNWTO

Official partner of the UNWTO in the One Planet – Sustainable Tourism Programme.

UNWTO: “As an implementation mechanism for SDG12, with potential to advance other SDGs (Sustainable Development Goals) as well (among them SDG8 focusing on decent work and economic growth, SDG13 addressing climate change or SDGs14 and SDG15 on marine and terrestrial resources), the vision of the One Planet – Sustainable Tourism Programme is for a tourism sector that has globally adopted SCP resulting in enhanced environmental and social outcomes and improved economic performance.”

Services

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Strategic Communication

The current media and influences landscape requires a resilient strategy and reputation. Elgin & Co. combine heritage tourism expertise with knowledge and experience in (online) communication and conversation. We assist heritage destinations in connecting place identity to trends in tourism and customer dreams in a solid strategic narrative and responsible visitor experience development plans.

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Content Planning and Creation

Full Circle Content Marketing Plans inform the planning of content across each stage of the customer experience journey. We enjoy co-creating branded content with specialised partners and/or your team, for corporate, marketing and PR communication purposes.

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Capacity and Culture

Developing a competitive identity, co-creating memorable visitor experiences, collaborating to preserve cultural and natural heritage… all this requires empowering organisations through capacity buiding and creating the mindset necessary to successfully turning values into practices. We love sharing knowledge and experience through guest lectures, conferences, master classes, training and coaching on the job.

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Research and Assessment

We get involved in research and stakeholder consultation, (destination) case studies, trend reports and handbooks, staff skills and education needs assessments.